We have listened to your feedback with regard to the cost of freight. We understand that some of you may have had some issues with the cost of shipping in the past. This was largely to do with the previous website’s shipping calculator having been connected to only one shipping provider, Australia Post. The result was some high freight costs for regional and rural destinations, based on the total weight and overall dimensions. As we are always seeking the best solutions for our agents to make your purchasing experience on the Merchandise website as smooth and affordable as possible, we have rebuilt the merchandise website on a new platform that connects to a range of courier and shipping providers. This allows you to receive the best possible price and service.
With regard to despatch timing, a daily order report is sent to the merchandise warehouse each evening and the orders are hand-picked the next morning/business day and despatched the same day they are picked and packed. If you place your order up until 9 P.M. (AEST) on Monday through Thursday, your order will be picked, packed and sent out the following day. If you place your order from Friday through Sunday evening at 9 P.M. (AEST), your order will be picked, packed and sent out on the following Monday. Orders placed on Public holidays will be fulfilled and sent out on the following business day.